Tom and Nick Karadza run a Toronto area real estate brokerage that does a lot of investment-related work. They’re investors themselves and I know that some REIN members out east know them reasonably well. Some of their stuff is a little too over-the-top, but they sure know their stuff.
Nick makes the good point in this video (orignially posted here) that if your business is investing in real estate, your customers are you tenants.
His experience (like mine) of going to the Apple store to look into buying a Mac is a great introduction to the extraordinary customer service they offer.
What type of atmosphere or culture are you creating in your real estate business? Do you work across a big intimidating desk? Do you work side-by-side with your tenants? What types of things are you doing in your renovations that creates that type of environment?
Nick, buy a MacBook pro! I did, and I wouldn’t go back in a million years. Then again, I haven’t gotten VM Ware to work yet, so I don’t have Windows running on it yet.