Comments on: Honest Answers That Make Money

By: Chris

Chris — Wed, 17 Feb 2010 15:16:18 +0000

Thanks Leigh. I should mention that my internet did go down again on Friday for the whole day, and I’ve yet to call in and get a refund. I’m sure it’ll go fine.

By: Leigh Clements

Leigh Clements — Wed, 17 Feb 2010 01:33:59 +0000

Shaw actually has one of the best customer service experiences of all of the companies out there, so that’s no surprise, although it sounds like the representative you had was the type to put himself in your situation and think of the honesty he would want and need to get on with his day. It’s a valuable reminder to all of us in an industry where we deal with customers and take pride in serving them well. Great post!

By: Chris

Chris — Wed, 10 Feb 2010 16:48:32 +0000

Hi Neil, very true. I don’t miss dealing with utility companies when I was doing property management. It’s nice to have a company with some decent customer service.

By: Neil Uttamsingh

Neil Uttamsingh — Wed, 10 Feb 2010 03:53:52 +0000

Hey Chris,

What a great difference it makes to get good and honest customer service!

It is the little things like this that contribute to the forming of our opinion of various companies.

Related, I recently had a horrible experience with regards to customer service at a utility company (Direct Energy).

I made 9 calls into the customer service department to request a small change to my account. After a lot of pain felt my me, and 9 calls later, the problem still wasn’t fixed. Worst thing though as each time I talked to a rep there, they said that they had fixed the problem. (The 9 calls that I made were follow up calls, in order to check that they had made the change to my account, and they did not)

The point is…

It is the small things that are done by these such companies that make the difference for the customer.

In your case, their honesty was appreciated, and you made a mental note of that, no doubt.

Onwards and Upwards,
Neil.